Store Policy
Returns
& exchanges

What you need to know before returning or exchanging an item at Commodore Books & More.

General Textbooks Technology Online Orders
Applies to All Returns
General return policy
  • Any and all returns must have a receipt.
  • All products must be in new, sellable condition with original receipt to qualify for a refund.
  • Any preexisting damage must be reported within 7 days, or the customer assumes responsibility for the condition of the item.
  • All refunds are made in the same tender used for purchase. Credit card purchases are refunded to the card charged.
  • Credit/debit card refunds may take a few business days to clear. If you don’t see the refund after 2 weeks, contact your bank.
  • Refunds over $100 for purchases paid by check are refunded via a check mailed from the college within 14 days.
Final Sale
Non-returnable merchandise
  • Clearance items
  • Opened access codes
  • Food service cards
  • iTunes cards
  • Opened electronics
  • Nursing totes/instruments
  • Anything marked with a non-returnable sticker
Course Materials
Textbooks & course materials
  • Textbook returns are honored for 7 days after the class starts.
  • If the class is less than 7 days, returns can only be done prior to the start of class.
  • Book bundles that include multiple books, access codes, etc. must have all parts and be in new condition.
Apparel & Reference
General merchandise
  • May be returned or exchanged within 30 days of purchase date.
  • Clothing must have original tags still attached and contain no odors or stains.
14-Day Window
Technology

Honored for 14 days after purchase date and must include your original receipt, original packaging, and tech personnel approval.

  • No returns on opened computer purchases
  • No returns on opened software
  • No returns on opened electronic accessories
Shipped Orders
Returns for online orders

For refunds on online orders, bring the item to Commodore Books & More with your original packing slip and/or receipt. All shipping charges are non-refundable, and all textbook return policies above apply.

  • If you cannot bring items in, mail to: Commodore Books & More, Attn: Online Return, 1005 N. Abbe Rd, Elyria, OH 44035.
  • Place the book in a well-packed box (use packing paper/newspaper to fill extra space) to avoid damage.
  • Include a copy of your schedule, a receipt, and a note requesting a refund.

Items will not be credited to you until the bookstore receives the merchandise. Questions? Call (440) 366-4055.