Online Ordering
Cancel
an order

Changed your mind? Orders can be canceled any time before they are packed, and you are never charged until your order is packed.

How to Cancel
Two Ways
How to cancel
  • Email us
    Send your order number to [email protected] and let us know if you are canceling the whole order or just certain items.
  • Call us
    Reach Customer Service at (440) 366-4055 during store hours with your order number handy.

Once an order shows as Packed it can no longer be canceled, but unwanted items can still be returned under our return policy. Questions about your order status? See the Online Orders FAQ.