Online Order FAQ
Below are frequently asked questions or concerns regarding textbooks and online orders. Each section is collapsible, simply click on the topic and the answer will show.
If you cannot find the information you are searching for feel free to call us at (440)366-4055. If we are unable to answer your call please leave a message with your name, student number and phone number and one of our staff members will get back to you as soon as they are able.
Q. I ordered a used book and it wasn't filled on my order. Why?
With recent system updates, customers are asked if they would like us to make substitutions on their order, meaning if they prefered a used book condition but we only had new condition we would be able to fulfill the order with the new textbook instead. If the customer declines book condition substitution and the condition they selected is not available we cannot fulfill the item. We can not guarantee books will always have used copies available even if there is a used price listed. Most textbooks with access codes are only available as a new condition because the code can only be registered to one student.
Q. Can I order my textbooks online and pick them up at the bookstore?
Yes, but please allow approximately 3-5 business days from the time you made your order for it to be processed. You will receive a secondary email when your order is ready for pick up. Please bring a copy of the ‘ready for pickup’ email, and a picture ID to the customer service desk. If your last name has changed, or the order is other a different name or your order contains a laptop or tablet please let our staff know. We appreciate your business!
Q. I ordered some textbooks online, but not all were shipped. Where are my textbooks?
If any textbooks that you ordered were not in stock they were not packed or shipped. Any book that is out of stock in store is also out of stock online. Books that are on back order are filled as soon as they come in to the store and you will receive an additional email when they are processed. If they books are being shipped through UPS they will be shipped once they are back in stock and processed.
Q. I ordered textbooks and had them shipped to another LCCC campus, when can I pick them up?
Any textbooks sent out through the dropships are picked up when a staff member is able to collect them, normally around 1 to 2 times a week, depending on their schedules. When dropship orders are picked up you will receive a call from that location to let you know. Drop Ship orders are not delivered directly to a home address. Our system will automatically send an email saying your order is ready to be picked up. Unfortunately it is not something we can alter depending on the shipment method. The pick-up confirmation email also includes a note about drop-ship orders.
Q. Can I have textbooks shipped to my home, or out of state?
Yes. Our shipment policy is that any order being shipped outside of Ohio must be reviewed to help protect against fraudulent orders but understand that we do have LCCC students that live outside of Ohio. If your shipping address is different than what we have on file, we will simply give you a call to confirm the shipment is going to the address listed in the shipment details. Any orders that include technology (computers, ipads/tablets, or ipods/mp3 players have an additional shipping fee to cover additional handling charges.
Q.I am a CCP Student, can I have my textbooks shipped to my home?
CCP funds do not cover UPS Shipping. You can have the books sent to the nearest drop ship to be picked up, or shipping can be paid out of pocket. If you would like the books shipped and are paying out of pocket, please give us a call at (440)366-7515 so we can walk you through the process to insure that the whole order is not charged to a credit card.
Q. I placed an order online. When can I expect to receive my textbooks?
This depends partly on what shipping method you chose, partly on when you placed your order. The bookstores online department is only open when the store is, so there is normally no staff working over the weekends. During our rush times, when financial aid is open, orders may take anywhere between 3 to 5 business days depending on the amount of orders our limited online staff must fulfill. We make every effort to fulfill orders as promptly as we can.
Any textbooks sent out through the drop-ship are picked up when a staff member is able to collect them, normally around 1 to 2 times a week, depending on their schedules. When drop-ship orders are picked up you will receive a call from that location to let you know. Drop Ship orders are not delivered directly to a home address. Our system will automatically send an email saying your order is ready to be picked up. Unfortunately it is not something we can alter depending on the shipment method.
The only shipment method that will deliver your books to your doorstep is UPS ground which costs $14
Q.I ordered all used textbooks, why are there new textbooks in my order?
Q. The website showed a used price for this book, if I can’t order a used why is it there?
We fulfill orders with your ordered preference as much as we can. However, sometimes we can no longer get a book in a certain condition or the condition you want is backordered through the publishers. If this happens we will swap conditions for a textbook so we can ensure that students have the materials that they need for their classes and are not falling behind. Sometimes books will only be available in new conditions, this is most often when a book is bundled with an access code.
We list used prices for most books for the rare occurrence that we may get a book back through a sellback or return and have to mark the book as a used because of some wear and tear to it.
Q. I bought books online but I need to return them, how do I do this?
You have 2 options;
You can bring the items in toCommodore Books & More. Please bring your original packing slip and/or receipt. All shipping charges are non-refundable.
If you cannot bring the items to Commodore Books & More, please mail the item to:
Commodore Books & More
Attn: Web Store
1005 N. Abbe Rd
Elyria OH 44035
When you mail your items to LCCC, please:
All returns must be post marked before or they day of the return policy window. (one week from the start of the class)
Place book in a well packed box (use packing paper/newspaper to fill extra space) to avoid damage
Included a copy of your schedule, a receipt, and a note requesting a refund
Items will not be credited to you until the bookstore receives the merchandise. If you have any questions, please call (440) 366-7515.
Q.I paid for my books with financial aid and my order was canceled, why?
If there is an issue with your financial aid during the processing of your order, it will be canceled. If your order is canceled, please check your email for an explanation. If your order was canceled for any financial aid issues please be aware that the bookstores online department cannot disclose or adjust financial aid. Any questions regarding financial aid, amounts or any holds must go through the financial services department.
Q.I paid for my books with my credit card and I received an email that there was a payment error, why?
If there is an issue with your payment you will receive an email, if it an issue not regarding fund availability we will attempt to recapture the payment as out system can time-out when we are processing large quantities of orders. If you are paying with a credit card you have 24 hours to update your payment method before the order was canceled.
Q. I am a financial aid student, and I am being asked for an account number. What number do I use?
Anytime the system asks for your account number, enter your LCCC student number. This is the number that we will use to process your order. When using Financial Aid for a web order you must include the term code on the checkout page immediately after your student number. If the wrong term code is included payment will not be processed and your order may be canceled.
Q.How do I cancel an order (or an item)?
Please e-mail email@example.com or call (440)366-7515 to make changes to your order.
Q.I would like my (brother, sister, spouse etc.) to pick up my books, what do I need to do?
If you have any special instructions (“my child/friend/spouse is picking up my book,” or delivery instructions) please put into the order notes section of your order.
Q.Why are some items not eligible for shipping?
We make every effort to ship orders to our customers, but due the over-sized or fragile nature of some items we cannot ship certain items. Items that cannot be shipped have a note in their item description.