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Textbook FAQ

Below are frequently asked questions or concerns regarding textbooks, returns and payments. Each section is collapsible, simply click on the topic and the answer will show.
If you cannot find the information you are searching for please review our other FAQ's or feel free to call us at (440)366-4055. If we are unable to answer your call please leave a message with your name, student number and phone number and one of our staff members will get back to you as soon as they are able.

Q. How do I purchase my textbooks?

You have two options:
1. Come into the store with your course schedule and visit Customer Service for assistance
or
2. Place an order online using your course schedule; you can also navigate to this page through your mycampus when you first log in. On the top middle of the page, select the link for the current semester and your schedule will automatically be loaded into the bookstore website.

Q. Why are textbooks so expensive?

For a breakdown of a typical textbook dollar, see NACS Info Graphic NACS Info Graphic on where the new textbook dollar goes.

Q. How can I pay for my textbooks?

We accept:
-In Store: Visa, Master Card, American Express, Discover, checks (with a valid ID), financial aid, and cash. Students using financial aid must have a student ID, or an official schedule from enrollment services and a valid photo ID (State ID, driver’s license)

-Online: Visa, Master Card, American Express, Discover, and financial aid.
It is absolutely essential that you save your receipts all semester in case you need to return or exchange a textbook for any reason. Please see our return policy.

Q. My parents want to pay for my textbooks. How can they do that?

Your parents can...
Come to the bookstore with you and pay for your textbooks at that time.
Or
Enter their payment information for your textbooks on a web order and the order can be picked up at the store, a drop ship or shipped to your home.
(We cannot ship to PO boxes or outside the continental United States, any shipment going outside of Ohio must be verified by out staff if it does not match an address we have on file.)

Q.When is your return deadline?

-Textbook returns will be honored for 7 days after the class starts. Any book bundles that include multiple books, access codes, etc must have all parts and be in new condition and not activated.

-All returns must have a receipt. All refunds are made in the same tender used for the purchase.

-If you purchase a textbook that is damaged, missing pages or supplemental materials, you have 7 days to return the book to the store. After the 7 days you assume all responsibilities for the condition of the book.

-If the class is less than 7 days, returns can only be done prior to the start of the class.

Q. What if I decide to drop a course or withdraw from the college?

After the return deadline, documentation of dropping a course is required to return course materials. Those course materials must be returned in original purchase condition, with receipt and documentation. Returns due to withdrawal are done on a case-by-case basis and are up to the discretion of the applicable bookstore staff.

Q.Can I return a book if I open the shrink-wrap?

That depends on:
If it was a book or a group of books or other course materials, all items must be present and in new condition. If the book(s) came with any kind of access code(s) that has been opened and/ or activated the return is done on a case-by-case basis, must be reviewed and is up to the applicable bookstore staff.

Q. What are your complete return policies?

Please see our return policy located HERE

Q. I purchased a textbook with water damage, now I can't return it or sell it back. Why did you sell it then?

Our staff looks for any water damaged textbooks during our receiving processes and when ringing customers out at the registers, but sometimes they slip past us. If you purchase a text book with any damage you have 7 days to bring it back to us and we will swap the book out for an undamaged book. However, after the 7 days you assume responsibility for the textbook and any damage present in it. This applies to rental textbooks as well.

Q. I'm a CCP student why am I being asked to pay for my books? Why were some items on my order not packed?

The CCP program does not require students to pay out of pocket for their books but they still must be paid for and that is with student financial aid. All purchases must go through a cash register or being processed online so we can appropriately charge the schools that participate in the program.
If you bought your books online you do not need to pay for them again in the bookstore if you are picking them up, once you have received confirmation that your order is complete. (the second email you will receive from the bookstore.) Simply head to the customer service desk and let a staff member know that you are picking up an online order.
CCP Funds only cover required materials, this does not includes, UPS shipping, rental textbooks, barcharts/study aides and any general merchandise that is not required by professors for a class.

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